The System Analyst will be responsible for Salesforce Administrator work to ensure the quality, consistency and efficiency of all Salesforce.com functions. This individual will work closely with various departments including sales and marketing to support daily activities while solving business problems and implementing new improvements, features, functionalities and processes within the company.
They will exemplify strong sales operation skills through saleforce.com cases, instances, or support new business areas. They will be tasked with managing and prioritizing ongoing high level administrative needs of the business. The development of new functionality within salesforce.com including custom objects, custom fields, formulas, workflows, page layouts, validation rules, assignment rules, and analytics is critical for the success of the role.
JOB DUTIES & RESPONSIBILITIES
Develop reports, dashboards, and processes to continuously monitor data quality and integrity.
Develop, prioritize and communicate a schedule for future database releases/enhancements.
Perform changes to configuration, workflows, page layouts, fields, custom objects, etc.
Performs data cleanup, extraction and mass changes using Data Loader
Manage security, users, roles, profiles, groups, queues, sharing rules and other setup options
Develop, prioritize and communicate a schedule for future database releases/enhancements
EDUCATION AND EXPERIENCE
Bachelor of Science Degree in Business Administration, Information Systems
3 years of experience
Salesforce.com Certified Administrator
Salesforce.com Certified Advanced Administrator
TERP10: SAP Certified Business Associated
Bachelor’s degree in business, computer science, or a related discipline.
2+ years of CRM administration and operational support, ideally with Salesforce.com.
Familiarity with relational databases and related concepts.
Excellent oral and written communication, training, presentation, and organizational skills.
Self-motivated and managed, exceptional follow-through.
Strong ability to interface and cultivate good working relationships across departments.
Strong problem solving and analysis skills.
Must have experience working with Salesforce custom (and standard) objects.
Expert knowledge of Salesforce Dot Com (“SFDC”) object mode.