Our commitment to providing superior PPE is, and has always been, the focus of our business.
Only officially authorized HexArmor Distributors are allowed to sell HexArmor products. HexArmor products come standard with a factory-backed warranty, which will only be honored if the products are purchased through HexArmor authorized distributors. If you obtain a HexArmor product(s) from an unauthorized dealer, your warranty will not be honored, and we cannot offer you the assurances of safety, quality and satisfaction afforded by purchases made through authorized dealers. If you are uncertain about purchasing from a specific distributor, before you purchase, please contact us directly at email@example.com.
Be cautious of sellers on Amazon.com and eBay (with the exception of the official HexArmor Amazon store). Many resellers who sell through these online marketplaces are not authorized dealers of HexArmor products. If purchasing our products directly through Amazon.com, eBay or unauthorized retailers within their networks, your factory warranty will not be honored.
Avoiding Unauthorized Resellers
Be Aware of Unauthorized Resellers!
Products sold by unauthorized distributors are often not purchased from HexArmor. Instead they are typically acquired from a host of other sources or are discontinued or sub-standard products. Due to the nature of the goods sold by unauthorized dealers and their business practices, products sold by unauthorized dealers are not entitled to HexArmor warranty coverage. Additionally, many of these unauthorized dealers change names and locations frequently so they cannot be reached to solve customer problems. Other sites simply go out of business. Furthermore, as many of our products are typically designed specific safety standards, the test data that is essential to ensuring that the correct safety standards are in place, is continually updated by HexArmor and not adhered to by unauthorized resellers.
We are using our best efforts to prohibit these companies from taking advantage of consumers, but these practices still exist. To ensure that you receive the quality products and service that you are entitled to when you purchase HexArmor products, it is important that all your purchases of our products be made only through HexArmor or authorized distriburors.
How do I determine if a dealer is authorized to sell HexArmor products?
We continually maintain a list of authorized HexArmor Distributors. When in doubt, contact us directly at firstname.lastname@example.org.
What happens to my warranty if I purchase through an unauthorized dealer?
Any HexArmor product that has been purchased from an unauthorized distributor or reseller or if the original factory packaging has defaced or replaced in any way will not be honored or serviced under the existing HexArmor warranty policy.
The dangers of purchasing uncertified products
HexArmor products sold by unauthorized dealers sometimes are purchased on a secondary "gray" market and can be damaged, defective, refurbished, stolen or even counterfeit. It's not uncommon for such dealers to deny responsibility for product/support issues. Beware that if we are unable to validate the original purchase date and ownership, your warranty will not be fulfilled.
The following online companies are not authorized to sell HexArmor products (this list is not all inclusive):